Summary
We use information submitted through this website to respond to questions, review basement projects and manage related communications. The website and its hosting services also process technical information used to operate the site and limit abuse. The sections below explain the request information, optional files and contact choices involved.
Information we collect
Form submissions. A contact or estimate request may include your name, email address, optional phone number, project city, service interest and message. Optional project details can include room choices, approximate size, timing, budget, property role, basement condition and known moisture concerns. Request details are used in private website records and email notifications so the business can review and follow up on your inquiry.
Call button taps. When someone taps a Call Now button, the website counts the tap together with the page path and month. No name, phone number, IP address or other personal information is stored with that count.
Optional plans and photos. If you attach architect plans, floor plans, sketches or basement photos, those files are stored separately from the public Media Library and accessed through private site administration. They are used to understand the project and support the response to your request. File uploads are optional; the form displays its accepted file types and current size limits.
Technical information. Like most websites, our hosting provider’s servers may record standard technical information such as IP address, browser type and pages requested in server logs for security and performance purposes.
Cookies. This website does not use advertising or analytics cookies. WordPress sets cookies only for people who log in to manage the site.
How we use information
- To respond to your questions and estimate requests.
- To schedule visits and communicate about your project.
- To keep a record of requests and their outcomes so we can manage our work.
- To protect the website from spam and abuse.
Sharing
Request information may be used by the people responding to your inquiry or working on a project you request. Service providers that support hosting, email and website operation may process information for those functions. Information may also be disclosed when required by law. We do not sell or rent information submitted through the request forms.
Retention
Request records and related files support inquiry follow-up and project communications. Use the contact form to ask about information retained for your request or to request its correction or deletion.
Your choices
Use the contact form to ask what information is held about your inquiry, request a correction or ask for deletion. Include enough project context to help identify the relevant request and explain what you want reviewed. You can also use the form for a question about this policy.
Changes
We may update this policy when our practices change. The current version is always posted on this page.
Frequently asked questions
What information do the contact and estimate forms collect?
The forms collect the information you enter to help the business respond to your inquiry. This can include your name, contact details, project city, service interest and message, along with any project details you choose to provide. The policy also explains technical information used to operate the website. Review the form labels and this page to understand what you are sharing before you submit.
Who may use the information from my request?
People responding to your inquiry or managing a project you request may use the relevant information. Providers that support website hosting, email and site operation may also process information for those functions. The sharing section explains these uses and disclosures required by law. Use the contact form if you have a question about how a particular request or record is handled.
How can I ask about, correct or delete information I sent?
Use the contact form to ask what information is held about your inquiry, request a correction or ask for deletion. Include the name used in the original request and enough project context to help identify it. Explain which detail is wrong or what you want reviewed. Your message provides the information needed to consider the request in relation to the relevant records.